Solutions by industry
AI, people and systems. Applied to your industry.
Explore the processes your teams already know, from a financing review to a production exception or a supply planning decision.
Explore processes by industry
01Financial servicesInvoice Factoring · KYC / Customer Onboarding · Supply Chain Finance7 processes
Keep the evidence with every financing decision.
Prepare financing cases, reconcile trade records and give risk reviewers the information behind each decision.
One process in practice
Invoice Factoring
Starts whenAn invoice package arrives for financing.
- AI prepares
Extract invoice, debtor and supporting trade details.
- Rules check
Check eligibility, duplicate records and financing limits.
- People decide
The credit owner approves funding or requests more evidence.
- Systems record the result
A financing decision linked to its evidence and approved next actions.
More processes in financial services
02BankingAccount Opening · Fraud Review Triage · Dispute Resolution6 processes
Move the case forward, with the right review.
Coordinate account applications, disputed transactions and service cases across the teams and systems involved.
One process in practice
Account Opening
Starts whenAn account application is submitted.
- AI prepares
Read the application and gather identity documents.
- Rules check
Check required information and configured account-opening rules.
- People decide
The authorised reviewer resolves identity or eligibility exceptions.
- Systems record the result
An account-opening decision and the approved system updates.
03InsuranceClaims Validation (P&C) · First Notice of Loss (FNOL) · Fraud Investigation6 processes
Bring the whole claim into view.
Assemble policy terms, claim evidence and review decisions from first notification through settlement.
One process in practice
Claims Validation (P&C)
Starts whenA property or casualty claim enters review.
- AI prepares
Extract claim facts and gather the relevant policy wording.
- Rules check
Check document completeness, policy dates and coverage conditions.
- People decide
A claims reviewer determines coverage and handles exceptions.
- Systems record the result
A reviewed claim packet with the decision and outstanding conditions.
More processes in insurance
04Legal servicesContract Review · Document Review (E-Discovery) · Matter Intake & Triage6 processes
Give legal judgment a prepared starting point.
Read across contracts and matter files, surface clauses and evidence, and keep counsel responsible for the decision.
One process in practice
Contract Review
Starts whenA contract is submitted for review.
- AI prepares
Extract key clauses and compare them with the agreed playbook.
- Rules check
Flag deviations from the required terms and review thresholds.
- People decide
Counsel decides the material redlines and negotiation position.
- Systems record the result
A reviewed contract with clause references and agreed changes.
More processes in legal services
05Supply chainS&OP Cycle Coordination · Spend Analysis · Demand & Supply Balancing7 processes
Connect the plan to the decisions it needs.
Bring demand, supply, supplier and shipment signals into planning reviews and exception resolution.
One process in practice
S&OP Cycle Coordination
Starts whenThe sales and operations planning cycle opens.
- AI prepares
Assemble demand changes, supplier commitments, inventory and capacity.
- Rules check
Compare the plan with service, capacity and financial constraints.
- People decide
Planners choose the trade-offs and approve the operating plan.
- Systems record the result
An approved plan with its assumptions, decisions and assigned actions.
06ManufacturingQuality Review / Defect Triage · Root-Cause Analysis · Work Order Routing5 processes
Carry a production issue through to resolution.
Connect defect reports, maintenance tasks, supplier performance and changes to the production plan.
One process in practice
Quality Review / Defect Triage
Starts whenA defect or quality concern is reported.
- AI prepares
Assemble inspection results, batch information and production context.
- Rules check
Classify the issue against the configured severity and routing criteria.
- People decide
The quality owner decides the disposition and corrective action.
- Systems record the result
A quality case with its decision, owner and tracked corrective tasks.
More processes in manufacturing
07HealthcarePrior Authorization · Claims Processing · Patient Intake6 processes
Coordinate the administrative work around care.
Gather records, check administrative requirements and route missing information to the responsible care or review team.
One process in practice
Prior Authorization
Starts whenA prior-authorization request needs supporting information.
- AI prepares
Assemble the referral, relevant records and payer requirements.
- Rules check
Check administrative completeness and configured submission criteria.
- People decide
An authorised clinical or administrative reviewer approves the submission.
- Systems record the result
A reviewed authorization packet with status and follow-up ownership.
More processes in healthcare
08Retail and e-commerceProduct Classification · Listing Optimization · Returns Fraud Detection5 processes
Connect product, customer and commercial decisions.
Coordinate catalogue checks, returns reviews, customer feedback and pricing exceptions with the right owners.
One process in practice
Product Classification
Starts whenA product enters or changes in the catalogue.
- AI prepares
Extract attributes and suggest the relevant taxonomy categories.
- Rules check
Check required attributes and possible duplicate product records.
- People decide
The catalogue owner reviews uncertain classifications.
- Systems record the result
An approved classification and the configured product-record updates.
More processes in retail and e-commerce
09TelecommunicationsService Provisioning · Churn Prediction & Retention · Network Incident Triage5 processes
Follow the issue across service, network and billing.
Assemble the customer and technical context for activation, incidents, complaints and billing decisions.
One process in practice
Service Provisioning
Starts whenA new service order is approved.
- AI prepares
Gather customer, eligibility and fulfilment requirements.
- Rules check
Check required dependencies and activation conditions.
- People decide
The fulfilment owner resolves exceptions and authorises sensitive actions.
- Systems record the result
A coordinated service order with confirmed activation steps.
More processes in telecommunications
10Energy and utilitiesMeter Data Exceptions · Grid Incident Triage · Field Service Dispatch4 processes
Connect field work with the information behind it.
Coordinate meter exceptions, incident assessment, field dispatch and evidence for compliance reviews.
One process in practice
Meter Data Exceptions
Starts whenA meter reading is flagged as missing or unusual.
- AI prepares
Gather reading history, meter events and related records.
- Rules check
Check the configured validation rules and investigation thresholds.
- People decide
The metering owner decides correction or field investigation.
- Systems record the result
A resolved data exception with its evidence and authorised updates.
More processes in energy and utilities
11Real estateTitle Review · Lease Abstraction · Due Diligence4 processes
Keep property decisions connected to their documents.
Read across title, lease and property records, then track the reviews and actions each property requires.
One process in practice
Title Review
Starts whenA property transaction requires title review.
- AI prepares
Assemble title documents and highlight conflicting or missing information.
- Rules check
Check the agreed title-review checklist and exception categories.
- People decide
Qualified counsel determines the significance and required resolution.
- Systems record the result
A title-review record with supported findings and outstanding conditions.
More processes in real estate
12Professional servicesTime Entry Classification · Project Staffing · Proposal Generation4 processes
Coordinate the work around a client commitment.
Bring staffing, proposals, time records and client intake into processes with clear review and follow-through.
One process in practice
Time Entry Classification
Starts whenTime entries are ready for a billing review.
- AI prepares
Suggest classifications from the entry description and engagement context.
- Rules check
Check billing categories, required detail and possible anomalies.
- People decide
The engagement or billing owner approves corrections.
- Systems record the result
Reviewed time records ready for the authorised invoicing process.
More processes in professional services
Planning, forecasting and optimization can call your configured specialist models. Regulated, clinical, legal and safety decisions stay with the qualified people responsible.
Across the business
Connected work across
the business.
MOSS stands for Management, Operations, Support and Strategy: four areas where people, AI and systems need to work together.
Illustrative examples. Connections, rules and responsibilities are agreed for your implementation.
- Management
Budget variance reviewMonth-end close coordination
- Operations
Demand and supply balancingSupplier onboarding and review
- Support
Access request and reviewEmployee onboarding
- Strategy
Scenario planning and resource allocationPerformance analysis to action
Across teams
Follow a process from
request to action.
See how a change, a service request, a document or a planning review moves through information, decisions and follow-up work.
Start with the work on your mind
Where does your
process get stuck?
Bring a process, a recurring exception or a handoff that takes too much chasing. We’ll explore where Mossaic could help.
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