A process in practice
Handle a change across teams
Bring the request, its impact and the people responsible into one process, then follow through on the agreed changes.
← All use casesThe starting point
What starts the work?
A customer or colleague asks to change an agreed plan.
An illustrative process
Follow the route
from request to action.
Each step brings in the information, judgment or action the work needs.
- 01
AI assistance and connected systems
Understand the request
Gather the requested change, the current agreement and the information each team needs to assess the impact.
- 02
AI assistance and business rules
Prepare the decision
Compare the options, check the relevant limits and identify who has authority to decide.
- 03
The responsible person
Get the owner's decision
Present the request, impact and proposed next step to the responsible person when approval is required.
- 04
Connected systems and process tracking
Carry the decision into action
Perform the configured updates, notify the relevant people and check which actions have completed.
Keep authority clear
Agree who can
decide and act.
- Changes to cost, scope or a commitment follow the approval rules agreed for the process.
- A proposed change remains a proposal until the required decision is recorded.
Bring your reality
Questions worth
starting with.
- What usually changes after the original agreement?
- Who needs to understand the impact before the change can proceed?
- Which records and people must be updated after the decision?
Start with the work on your mind
Where does your
process get stuck?
Bring a process, a recurring exception or a handoff that takes too much chasing. We’ll explore where Mossaic could help.
Book a demo