Banking

Move the case forward, with the right review.

Coordinate account applications, disputed transactions and service cases across the teams and systems involved.

Connected work in banking

Keep the customer case together.

Applications, transaction evidence and customer correspondence often need several teams. Keep the missing information, review decision and agreed next action in the same case.

Bring your existing systems

Core banking
CRM
Case management

Connect the accounts and actions your process needs, with the appropriate access and review.

Processes in banking

Where could you put
Mossaic to work?

Explore 6 examples, from the event that starts the work to the decision and the recorded result.

Account Opening

An account application is submitted.

AI prepares
Read the application and gather identity documents.
Rules check
Check required information and configured account-opening rules.
People decide
The authorised reviewer resolves identity or eligibility exceptions.
Systems record the result
An account-opening decision and the approved system updates.

Fraud Review Triage

A transaction is flagged for suspected fraud.

AI prepares
Assemble the transaction, account history and related evidence.
Rules check
Check the configured risk indicators and routing thresholds.
People decide
An investigator chooses the appropriate case action.
Systems record the result
A triaged case with evidence, investigator decision and follow-up.

Dispute Resolution

A customer disputes a transaction.

AI prepares
Gather the disputed transaction, prior contact and supporting evidence.
Rules check
Check the dispute reason, deadlines and applicable policy.
People decide
The dispute owner approves the resolution or escalation.
Systems record the result
A resolved dispute record and the approved customer response.

Mortgage Origination

A mortgage application enters document review.

AI prepares
Extract applicant and property details and identify missing evidence.
Rules check
Check the file against the configured application requirements.
People decide
The authorised mortgage reviewer decides the next assessment step.
Systems record the result
A reviewed application packet with outstanding conditions and owners.

Sanctions Screening

A name or entity produces a sanctions-screening match.

AI prepares
Assemble identifying information and the matching source records.
Rules check
Compare the case with the configured screening criteria.
People decide
A qualified reviewer decides the match disposition.
Systems record the result
A screening record with the review evidence and decision rationale.

Customer Service Case Handling

A customer service case arrives.

AI prepares
Classify the request and gather account and interaction context.
Rules check
Check response policy and the route for sensitive cases.
People decide
A service owner reviews exceptions and approves consequential actions.
Systems record the result
A case decision, approved response and tracked system actions.

Banking and compliance decisions remain with authorised reviewers. The process follows the policies and access configured for your institution.

Have another process in mind?

Discuss your process Explore other industries

Start with the work on your mind

Where does your
process get stuck?

Bring a process, a recurring exception or a handoff that takes too much chasing. We’ll explore where Mossaic could help.

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