About Mossaic
Bring the right pieces together.
Mossaic connects AI, people, rules and existing systems around your business processes, from the first request to the agreed action.
See how Mossaic works- AIContext and proposals
- PeopleJudgment and authority
- RulesLimits and approvals
- SystemsRecords and actions
The work stays connectedInformation, decisions and actions
The idea behind the name
Different pieces form
a complete picture.
Mossaic takes its cue from a mosaic: different pieces forming a complete picture. Business work depends on different contributions too, from the person who knows the customer to the system that holds the record.
The process gives each contribution a place. AI prepares information and proposals, rules define what can proceed, and people decide where judgment is needed. Connected systems carry out the agreed actions, with their results kept alongside the decision.
MOSS also stands for Management, Operations, Support and Strategy: four areas where business work needs to come together.
How we approach the work
Practical principles.
The right combination starts with understanding the situation.
Understand the work first
Start with the people doing the work, the systems they use and the decisions that slow them down.
Keep responsibility visible
A useful process makes clear who can decide, what they need to know and what should happen after their decision.
Build on the relevant systems
Choose connections because the process needs them. Establish access, permissions and operating boundaries before relying on an action.
Use evidence to choose the next step
Agree what progress should look like, test the process and use what happens to guide the next decision.
Different operating rhythms
Across the business
Bring together management reviews, operational transactions, support work and strategic planning. Agents prepare the information, rules guide the route, people make the decisions and systems carry out the agreed actions.
Explore business processesBegin with your context