Retail and e-commerce
Connect product, customer and commercial decisions.
Coordinate catalogue checks, returns reviews, customer feedback and pricing exceptions with the right owners.
← All industriesConnected work in retail and e-commerce
Bring the context to each commercial decision.
Product details, customer history, return events and pricing conditions can live in separate systems. Assemble the relevant facts before a catalogue, service or commercial owner acts.
Bring your existing systems
- Product information
- Commerce platform
- Customer service
Connect the accounts and actions your process needs, with the appropriate access and review.
Processes in retail and e-commerce
Where could you put
Mossaic to work?
Explore 5 examples, from the event that starts the work to the decision and the recorded result.
01Product Classification
A product enters or changes in the catalogue.
Product Classification
A product enters or changes in the catalogue.
- AI prepares
Extract attributes and suggest the relevant taxonomy categories.
- Rules check
Check required attributes and possible duplicate product records.
- People decide
The catalogue owner reviews uncertain classifications.
- Systems record the result
An approved classification and the configured product-record updates.
02Listing Optimization
A product listing is selected for improvement.
Listing Optimization
A product listing is selected for improvement.
- AI prepares
Compare the listing with product information and prepare revised content.
- Rules check
Check the configured brand, accuracy and content requirements.
- People decide
The merchandising owner approves changes before publication.
- Systems record the result
A reviewed listing revision with its approved content and change record.
03Returns Fraud Detection
A return is flagged for investigation.
Returns Fraud Detection
A return is flagged for investigation.
- AI prepares
Assemble the return, transaction and related customer-service history.
- Rules check
Apply the configured review criteria and flag evidence gaps.
- People decide
A trained reviewer determines the return disposition.
- Systems record the result
A reviewed return decision with its evidence and follow-up actions.
04Customer Review Moderation
A customer review enters moderation.
Customer Review Moderation
A customer review enters moderation.
- AI prepares
Classify the content and prepare any proposed response.
- Rules check
Check the configured moderation policy and escalation criteria.
- People decide
A moderator decides sensitive cases and approves responses.
- Systems record the result
A moderation decision with the policy reason and publication action.
05Pricing Exception Handling
A proposed price falls outside the agreed range.
Pricing Exception Handling
A proposed price falls outside the agreed range.
- AI prepares
Gather product, margin and commercial context.
- Rules check
Check pricing thresholds and required approval authority.
- People decide
The commercial or finance owner approves the exception.
- Systems record the result
A pricing decision linked to the approved change and its conditions.
Examples are configured around your content, customer and commercial policies. Review and system permissions define which actions may proceed.
Start with the work on your mind
Where does your
process get stuck?
Bring a process, a recurring exception or a handoff that takes too much chasing. We’ll explore where Mossaic could help.
Book a demo